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How ormas118 Handles Your Personal Data

This Privacy Policy covers what data ormas118 collects when you open an account, make a deposit via DANA, OVO or GoPay, and use the platform — and exactly how we keep that data secure.

Account data protectionDANA, OVO, GoPay transaction privacyClear data retention rulesYour right to access or delete data
ormas118 How ormas118 Handles Your Personal Data
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Our data handling is built around four practical commitments — encryption, payment privacy, retention limits and your right to request changes. These are not abstract promises; they are operational steps we apply every time you use your account or process a payment.

Encrypted Storage Account passwords and personal details are stored using encryption. We do not hold your DANA, OVO or GoPay credentials in plain text at any point in the system.
Cookie Controls We use session cookies to keep your mobile login active and remember your preferences. You can clear cookies from your browser settings, though some account features may reset.
Retention Period We keep your account data for as long as your account is active and for a period afterwards as required under applicable local law. Inactive accounts are reviewed on a scheduled basis.
Your Access Rights You can request a copy of the personal data we hold on your account, ask us to correct inaccurate details, or request deletion where no legal obligation requires us to retain it.
PRIVACY CONTACT

Reach Us About Your Privacy

If you want to request a copy of your data, correct something in your account record, or ask us to remove your personal information, our support team handles those requests directly. Get in touch through any of the channels below and we will respond as quickly as we can.

Live Chat Open the live chat window from your account screen — available for data queries, account corrections and deletion requests from Indonesia.
Email Support Send your privacy request to our support email. Include your registered account name and the specific data action you are requesting.
In-Account Help Log in, head to the Account section, and submit a help ticket directly. Responses for data requests are prioritised in the queue.

Common Questions About Your Privacy

These are the questions we hear most often about how ormas118 handles account data, payment records and your rights as a registered user.

We collect your name, contact details and login credentials at registration. When you use DANA, OVO or GoPay, we log the transaction reference and timestamp — not your wallet PIN.

We share data only to complete your payment, prevent fraud or meet legal requirements. We do not sell or pass your information to unrelated third-party marketing services.

Contact us via live chat or email with your registered account name and we will prepare your data record. Include the specific details you want and we will process the request.

Yes. Submit a deletion request through live chat or the in-account help ticket. We will remove your data where no legal retention obligation applies to your account history.

Session cookies keep your mobile login active and save your preferences across page loads. You can clear them in your browser settings; some account preferences may reset after clearing.

We retain data while your account is active and for a further period as local law requires. Inactive accounts are reviewed periodically; you can ask us about the status of your record.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.