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Understand the Rules Before You Open an Account

ormas118 operates under terms designed to keep account use fair and transparent for eligible regions in Indonesia, including DANA, OVO and GoPay wallet activity.

Account TermsWallet Policy — DANA, OVO, GoPayData HandlingUser RightsContact Paths
ormas118 Understand the Rules Before You Open an Account
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Handle Your Data

Your account data and payment details are handled under strict internal security standards. We use SSL encryption across all account pages and wallet-linked flows — including DANA, OVO and GoPay deposit screens. Here is what that means in practice for your account.

Data Handling

We collect only the account data needed to verify identity and process wallet transactions. No data is sold to third parties. You can request a copy through support.

Cookie Policy

We use session and analytics cookies to keep your login active and track page performance. You can adjust cookie preferences via the settings link in the footer.

Retention and Deletion

Account data is retained while your account is active and for a compliance period after closure. To request deletion, contact support with your account ID and the request type.

Requesting Changes

To update your registered wallet — for example, switching from OVO to GoPay — submit a change request via live chat. Verification is required before the switch is approved.

POLICY CONTACT PATHS

Reach Us About Any Legal or Account Query

For anything related to terms, account status or data requests, our support team handles policy questions directly. Reach out through any of the channels below and include your registered account ID so we can pull up the right records quickly. Palembang-based accounts and all other Indonesia regions use the same contact paths.

Team online

Live Chat

Open the chat icon inside your account dashboard. Describe your legal or policy query and include your account ID for faster handling.

Email Support

Send a detailed message to our support address. Attach any relevant screenshots — useful for wallet mismatch disputes or account access issues.

Help Centre

Browse the policy section of our help centre for answers on account closures, data requests and wallet verification before raising a ticket.

Common Questions About Our Legal Terms

These cover the legal queries we see most often — account eligibility, data rights, wallet disputes and how to contact us about policy matters. If your question is not here, use live chat and quote your account ID.

Access depends on local law and is available where permitted in your region. You must meet the eligibility requirements that apply in your area before registering or making any wallet deposit.

Wallet deposits are governed by the payment terms shown at the point of transfer. Your wallet name must match your account name exactly. Mismatches can delay or block the transaction.

Yes. Contact support via live chat or email, provide your account ID, and request a data copy. We will confirm receipt and process the request within the timeframe set in our data policy.

Send a closure request through live chat or email. Include your account ID and reason. Our support team will confirm the closure and tell you the retention period for your remaining data.

We post a notice inside the account dashboard when material changes occur. Continuing to use the account after that notice means you accept the updated terms.

Raise a dispute via live chat with your account ID, the transaction reference, and a screenshot if available. Our team reviews each case against the applicable payment and account terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.